FAQ
Is My Noisy Shutter an Eco-Friendly Business?
Yes, definitely! I love the Earth, and that's why I made eco-friendly choices when developing my brand. From our packaging tape to the ink of the signature pen, I considered my love for our planet, choosing biodegradable, non-toxic, and recycled materials. I also know that shipping is responsible for almost 20% of the carbon present in the atmosphere. Therefore, I chose Australia Post as my courier, as they are a certified Carbon Neutral shipping method.
Can I purchase a digital copy of a print?
My prints are available in a range of sizes, framed or unframed. I do not sell digital copies. If you're a business and would like to use one of my images for print, please email: infomynoisy@gmail.com.
Do you sell your prints wholesale?
Yes, I do. If you are a business looking to stock my range, please email: infomynoisy@gmail.com and request a wholesale pack, or give us a call at +61 448 962 103.
How long does it take to receive my print after ordering?
Please allow 5-10 business days to receive your paper print. For framed prints, allow an additional 3-5 days. All my prints are custom-made to order and shipped by courier.
Do you ship overseas?
Yes, I ship worldwide. All orders will be shipped via Australia Registered Post with a tracking number to follow your item. If you place an overseas order and the shipping seems questionable, I will contact you with the option of providing a quote or refunding your order. You may also choose the print-only option and have it framed locally.
How much will shipping cost?
I ship Australia-wide using Australia Post. Shipping costs will vary from $10 to $20, depending on the weight and size of your order.
At checkout, you will also be given the option to pick up your order from North Bondi or choose Local Delivery (Eastern Suburbs) for $7.
Our international shipping rate for prints only is $45 AUD.
Brazil: If your order is to be shipped to any Brazilian state, please select this option – $7.
Can you tell me more about the framing process?
All my frames are made to order here in Sydney by a professional team who are expertly trained to deliver the highest standard in framing.
If you're after something a little different from my standard frames, send me an email and let me know your vision. We offer a range of different frame colors and sizes, as well as Art Glass (non-reflective) and high-grade Perspex.
What payment methods does My Noisy Shutter accept?
We support all major credit cards—Mastercard and Visa—as well as PayPal. Please note that you do not need a PayPal account to use the PayPal system. We do not store credit card details; all transactions are securely processed through PayPal or Stripe.
Got a question? Please don't hesitate to contact us—we're always happy to help! Email: infomynoisy@gmail.com.
All prints come signed in the bottom right-hand corner.
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**Refund Policy**
All our prints are custom-made to order; therefore, we do not offer any kind of refund under any circumstances. If your order arrives different from what was expected (e.g., due to a mistake or miscommunication on our part), My Noisy Shutter reserves the right to replace or amend the order at our expense. Whether within or outside of Australia, we do not offer any partial or full refunds. However, we strive for an excellent customer experience and may offer credits and/or a gift voucher at our discretion in the rare case of an error on the part of My Noisy Shutter or our printing facility.
By placing an order with My Noisy Shutter, you agree to all of the above.
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