FAQ

Is My Noisy Shutter an Eco-Friendly business? 

Yes , definitely !  We love the Earth. That’s why we carefully made eco-friendly choices when developing our brand. From our packaging tape till the ink of the signature pen, we thought about how much we love our planet choosing biodegradable , non-toxic and recycled materials. We also know that shipping is responsible for almost 20% of the carbon present in atmosphere, therefore, we picked Australian Post as our courier, they are a certified Carbon Neutral shipping method.  

 

Can I purchase the digital copy of a print?

 

Our prints are available in a range of sizes - framed or unframed.  We do not sell digital copies.  If you're a business and would like to use one of our images for print, please email info@mynoisyshutter.com

 

Do you sell your prints wholesale?

 

Yes we do. If you are a business looking to stock our range, please email info@mynoisyshutter.com  and request a wholesale pack, otherwise, give us a call on  + 61 448 962 103.

 

How long does it take to receive my print after ordering?


Allow 5-10 business days to receive your paper print. For framed prints, allow an additional 3-5 days. All our prints are custom made to order and shipped by courier.

 

Do you ship overseas? 


Yes, we ship  worldwide.  All orders will be shipped via Australian Registered Post with tracking number included to track your item. If you place an order for overseas and the shipping is going to be questionable, we will contact you with the option of a quote to consider or refunding your order to consider the PRINT ONLY option and have it framed locally.

How much will shipping cost?

 

We ship Australia Wide using Australia Post and have a flat shipping rate of $9.15.

At checkout you will also be given the option to pick up your order from North Bondi. 

Our international shipping rate for prints only is $45 AUD. 

     Can you please tell me more about the framing process?

All our frames are made to order here in Sydney by a professional team who expertly trained and deliver the highest standard in framing. 

 

If you're after something a little different than our standards frames, send us an email and let us know what your vision is. We offer a range of different frame colours and sizes, as well as Art Glass (non-reflective) and high grade perspex.

           What payment methods does My Noisy Shutter have? 

 

We support all major Credit Cards - Mastercard and Visa, and PayPal. Please note that you do not need to hold a paypal account to use the PayPal system. We do not keep credit card details, all the transaction is made securely through Pay Pal or Stripe providers. 

Got a question? Please don't hesitate to contact us, always happy to help! info@mynoisyshutter.com

 

All prints come  signed in the bottom right hand corner.

 

REFUND POLICY

All our prints are custom made to order, therefore we do not offer any kind of refund under any circumstance. If your order arrives different than expected, ie; a mistake or miscommunication was made on our behalf, My Noisy Shutter retains the right to replace or amend the order at our own expense. Whether within or outside of Australia, we do not offer any partial or full refunds. We do however, strive for an excellent customer experience and will offer credits and/or a gift voucher to compensate at our own discretion in the rare case that an order mistake was made by My Noisy Shutter or our Printing Facility. 

By placing an order with My Noisy Shutter, you agree to all of the above.